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Nazli Goker
Mehtap Dursun



Authors and WSEAS

Nazli Goker
Mehtap Dursun


WSEAS Transactions on Business and Economics


Print ISSN: 1109-9526
E-ISSN: 2224-2899

Volume 15, 2018

Notice: As of 2014 and for the forthcoming years, the publication frequency/periodicity of WSEAS Journals is adapted to the 'continuously updated' model. What this means is that instead of being separated into issues, new papers will be added on a continuous basis, allowing a more regular flow and shorter publication times. The papers will appear in reverse order, therefore the most recent one will be on top.

Volume 15, 2018


An FCM Approach for Agility-Based Risk Assessment in Business Process Outsourcing

AUTHORS: Nazli Goker, Mehtap Dursun

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ABSTRACT: Business process outsourcing is an improved version of information technologies outsourcing, which is considered to be a new big current in information systems services. This work proposes a fuzzy cognitive map methodology (FCM) for evaluating risk criteria in business process outsourcing. FCM, which represents experts’ knowledge and human experience, is to assess risk factors of business process outsourcing by introducing concepts to define criteria and causality links among the concepts for modelling a system’s behaviour. Since there are causal links between criteria, and the problem can be represented by a network, FCM method is thought to be suitable to evaluate the risk factors of business process outsourcing. The case study is conducted in a bank that performs in Turkish banking sector. Agility is the most important risk criteria of business process outsourcing, followed by coordination and reliability according to FCM results

KEYWORDS: - Business process outsourcing, agility, risk factors, fuzzy cognitive map, causal links, fuzzy decision support

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WSEAS Transactions on Business and Economics, ISSN / E-ISSN: 1109-9526 / 2224-2899, Volume 15, 2018, Art. #2, pp. 9-12


Copyright © 2018 Author(s) retain the copyright of this article. This article is published under the terms of the Creative Commons Attribution License 4.0